We aim to get things right, but if you are unhappy with any part of our service, this is how to tell us and what happens next. We are a member of The Property Ombudsman and follow its Code of Practice.
Step one: tell Jamie
Call 07849 585 116 or email [email protected]. Most concerns can be sorted with a conversation.
Step two: put it in writing
If you are not satisfied, write to Jamie Burke Estate Agents Ltd [exact company name to confirm], Kelmercourt House, 102 Sale Lane, Tyldesley, Manchester M29 8PZ, or email with “Formal complaint” in the subject line. We will acknowledge your complaint within three working days and send a full written response within 15 working days, setting out what we found and what we propose to do.
Step three: The Property Ombudsman
If you remain dissatisfied after our final written response, or eight weeks have passed since you first complained in writing, you can refer the matter to The Property Ombudsman free of charge. You must do so within 12 months of our final response. The Property Ombudsman, Milford House, 43 to 55 Milford Street, Salisbury SP1 2BP. Telephone 01722 333306. tpos.co.uk.
Our TPO membership number is [number]. Client money is protected by [scheme, number].